Overview
All sales are final and no refund will be issued. You will be eligible for one-to-one exchange within 24 hours from the date of delivery or self-collection, with the original tax invoice or receipt.
If 24 hours have passed since your purchase, we can’t offer you an exchange.
To be eligible for a return, items must be returned unused with full packaging in original condition.
Promotional items are non-returnable, non-refundable and non-exchangeable.
There will be no refund of balance if the substituted product is of a lower value.
Damages
If a parcel arrives damaged, kindly assist to take photos of the damaged packaging before you open the parcel. Subsequently, open the package and carefully check the goods for signs of damage.
If goods are damaged, kindly send us the photos to customercare@royallogisticssolution.com.
Please note that you must contact us within 24 hours of delivery. Don’t forget to keep all damaged goods and its packaging as you may be required to return these to us.
Once your request for exchange is received and inspected, we will send you an email to notify you of the approval or rejection of your exchange and advise on further steps.
Exchanges
We apologise for your incorrect/ missing/ defective item. Please contact us at customercare@royallogisticssolution.com and we will get back to you as soon as we can.
Need help?
Contact us at customercare@royallogisticssolution.com for questions related to exchanges and returns.